User Groups —Tom Polischuk

These efforts were multifaceted and included increased R&D, development of an Application Support Center (ASC), and adding service and support personnel. According to Taylor, the purpose of the support center is to develop an internal knowledge base that can be used to service the company’s global customers. He intends that Radius Solutions be more than just a software supplier. As such, the company has retained the services of a number of consultants who have in-depth industry expertise, primarily on the user side of the equation.