Reinventing CardPak

To keep things simple and focused, Petrelli and the senior management team developed a single-page "scorecard" of 18 key drivers that is used for monthly performance tracking. It can also be used to demonstrate the improvements that have taken place during the last few years in addition to year-over-year analysis. Comparing 2009 performance versus 2006 results, OSHA recordable incidents have been reduced by 88 percent; defect rate is down by 60 percent; waste/spoilage is down 33 percent; the dollar value of rejects is down 67 percent; and gross profit is up 43 percent. Petrelli is especially proud of the company's safety performance during his tenure. "Our safety record is probably one of the best in the business. We have just achieved 13 months without an OSHA recordable incident, surpassing 250,000 hours. Our HR director, David Braddix, and his safety committee have established a world-class program and record."