The Situation on Ink

However, how printers felt about the ink industry in general varied greatly. Many printers gave the industry glowing reviews, such as: "When working with the ink companies, they generally answer all questions I have. There has always been a 'can do,' not a 'cannot do' attitude."

But industry consolidation and other short-comings didn't go unnoticed. One concerned printer said, "The ink industry base continues to shrink via acquisitions by the largest ink vendors. Individual attention and customer service suffer as a result. Ink vendors try to interact with those at higher corporate levels in purchasing and R&D, and ignore concerns of day-to-day operations."