Supply Chain Links

Sorting through solutions

Online customer service and purchase functions come in various shapes and sizes; some as part of single-solution production software packages, others "bolted on" to existing management systems.

Pace Systems, for example, designed its end-to-end suite of software modules to perform processes from estimating to e-commerce. Using the E-service module, Pace President Jay Farr relates, the customer obtains real-time information regarding job status, job history, shipments, invoices, and inventory balances, along with on-line proofing.