Putting the “Custom” in Customer

Sold by Alcoa to Citigroup Venture Capital Equity Partners (CVC) in 2005, the company has sought to parlay its newly independent status into an “obsessive” focus on service, including an ability to identify and implement the widest range of solutions for the benefit of its customers. packagePRINTING took advantage of a recent opportunity to speak with Gary Bernier, corporate director of technology and innovation and Chris Horton, southern regional vice president for North America, Southern Graphic Systems (SGS) to discuss the company’s strategy in the wake of its sale to CVC.