Seamless connectivity of information brings benefits throughout the supply chain.

By Tom Polischuk

After this, strong management involvement is necessary. Usry has seen problems arise when top management takes a hands-off approach, not wanting to get “bogged down” in an IT project.

“The reality is that this is likely the most important strategic initative they will make while at the helm of that company,” he suggests. “It is vital that they identify clearly the criteria for success and be involved in major decisions on how the system is going to support the business.”