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Custom software is configured to track the number of items shown by each employee, the frequency and duration of each item’s removal and the number of sales generated. “The item-level RFID tags provide a wealth of information. This allows the retailer to not only protect against lost or stolen goods, but to be more responsive to customer needs, provide better customer service and increase employee accountability and productivity,” said Wolf Bielas, co-founder and CEO of RSI.
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