Near Miss
Responsive service from its supplier kept downtime to a minimum for M&M Printed Bag.
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packagePRINTING<%2Fem>%20feature%20on%20offset%20printing.%20The%20subject%20of%20the%20article,%20Colonial%20Carton%20Company%20(now%203C%20Packaging,%20www.3cpackaging.com),%20had%20taken%20steps%20to%20ensure%20its%20customers%20would%20not%20see%20a%20disruption%20in%20service%20in%20the%20event%20of%20a%20catastrophe.%20The%20printer%20did%20have%20to%20put%20its%20plan%20into%20place%20when%20it%20almost%20lost%20its%20building%20and%20equipment%20to%20fire.%0D%0A%0D%0Ahttps%3A%2F%2Fwww.packagingimpressions.com%2Farticle%2Fresponsive-service-your-supplier-can-avert-catastrophe-411792%2F" target="_blank" class="email" data-post-id="21332" type="icon_link">
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Another satisfied customer
The press has been in continuous service since the latter part of February 2009 when Uteco technicians completed repairs, and Taylor has nothing but praise for the press.
This Onyx was added to increase capacity, and to provide 8-color printing capability for M&M since its other presses are 6-color. Prior to delivery, M&M had already lined up 8-color jobs. The company incurred revenue loss, "and that was a little bit stressful," admits Taylor. But his customers understood. "We contacted our customers. They were very understanding. They placed orders with us for deliveries later so we'd be able to run them once the press got going."
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- Uteco North America
Chris Mc Loone
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