Near Miss

"Upon hearing of the damage, and while the insurance company was being notified through the official channels, I made immediate travel plans to Chino to evaluate the extent of the damage," says Marco Verini, Uteco North America's service director. Additionally, he gave give Ernest Taylor Uteco's guarantee that it would activate all its resources to replace all the affected components, without question, as quickly as possible. The situation was also challenging for Uteco. "This is the only instance in the 10 years I've been with Uteco where we've had to intervene to such an extent on a press," says Verini. "There was nothing standard about the situation or the subsequent coordination of efforts."