Alan Crane: A Remembrance

“We told these two companies that if they were willing to do that, then we would be sending four different people in our place,” said Bruce. “We sent our plant manager, our printing department manager and two pressmen, one of which had never been on a plane before. They took boxboard over to run tests, then they came back, ran quality checks, wrote a report and made the decision. The first time my dad and I saw the press was the day it was delivered.” Bruce stressed that this and similar instances made employees feel empowered and also thoroughly vested. “Years later that press was still the cleanest and most well-maintained one I had ever seen,” he said.