Quality Vision

"We have totally eliminated the need for customers to inspect on their end," Leach reports. "We've come to the point where many of them consider us a certified supplier, meaning our products either come straight into inventory or we'll send them product samples to review without them having to go out and pull samples for inspection." This, he points out, is not generally the rule in regulated industries, where the sensitive and quality-critical nature of incoming products dictates that they are subjected to some type of inspection.