Quality Vision

"We like to be able to be able to count on one another and to have our customers count on us to be a solution provider for them, whether that means developing something new or delivering a product a hundred times—100 percent on time, and in compliance with their specifications," Leach says. "Our ultimate goal is to build such a degree of trust with our customers that we can deliver a certified product via a process that takes the cost out of their businesses."