Demanding It All

Heeding the customer’s call

No matter how press manufacturers get their information on what the market calls for, all are more than willing to work with their customers and enhance their products to meet emerging trends and needs. Along with more complex enhancements comes the necessity of providing product support in the form of technical support, sales training, operator training, and warranty coverage. The Gallus warranty program, for example, features a twice a year fitness press check where Gallus representatives will go on site, run through the whole press, and remove/replace worn parts. Gallus also has a remote diagnostic program whereby a customer’s press can be checked from Gallus’s headquarters to see if anything needs to be serviced.