Never Say No

As the company looks to grow, Arnold and his management team work to ensure the company's 25 employees understand the company's way of doing business, building a culture of doing everything possible for the customer.

"We put notes in their pay envelopes that reiterate the way we think about the business and our customers," Arnold says. "We let people know when they do a good job. Letting them know we appreciate what they do is part of building a strong team."