manroland Sheetfed telePresence, Remote Service System, Saves Time and Money

WESTMONT, IL—May 21, 2012—Eight years ago at Drupa 2004 manroland sheetfed introduced telePresence as a service product. To meet the growing service response expectations, the speed at which a service department responds is critical. Rapid response alone is not enough, quality is an absolute factor as well; reliable detection of the cause of the failure—if possible at the customer’s first call, the identification of the right replacement part and whether it is in stock are key processes which can be improved with telePresence.