By
Ken Rizzo
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• Defective product—Product that is unacceptable and that customers will not pay for;
• Overproduction—Producing quicker, sooner, and more than the next process or customer needs or can handle;
• Waiting—On people, materials, information;
• Non-utilized people—Failure to seek problem-solving input from people working in the processes;
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- Companies:
- Graphical Arts Technical Foundation
Ken Rizzo
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