Winning Formula

It's clearly a winning formula for Consolidated Label; the company has moved rapidly from annual sales of $200,000 in its first year to more than $60 million today, and has been the recipient of the Tag and Label Manufacturers Institute's (TLMI) Eugene Singer Award for Best Managed Company for 10 years running. Beyond this however, what distinguishes Consolidated Label from its competition—and from many manufacturing firms in general, according to Carmany—is its relentless focus on the customer. While dedication to customer service can be a superficial cliché in the corporate mouths of companies merely content to pursue business as usual, Consolidated's commitment to the customer is the bedrock and driving principle of its corporate universe and operating philosophy.