Information Integration Pays Back

• Does the software meet the business’ short-term and long-term needs, so the company can handle market and competitive changes?

• Is the system being maximized to its fullest potential?

• How well do the employees know how to use the system, and do they use the system often?

Bourne’s white paper found that ERP systems vary significantly, which contributed to software’s return on investment and benefits. Figure 2 indicates the capabilities that users of ERP systems said their software can deliver.