Integrate for Success

"We had a cross-functional group that identified the system we chose that owned the project," says Tiede. "And it was an operational team, not an IT team and owned the project. We put together a fairly aggressive implementation program, and we put together a group that was going to stay together during that whole implementation." Each member of the group had area-specific knowledge, like finance or operations. Plus, Sonoco engaged employees at the plant level. "As we went from one site to another site, we would take some plant people along to help implement at the next facility," states Tiede. "At the next facility, you would now have users teaching other users."