U.S. Printers Opt for Heidelberg Service Contracts

Adds Bruce Volz, plant manager at Alphagraphics in Tucson, Ariz., “The majority of the time, we can figure out what’s wrong after making a single phone call to Heidelberg, without setting up an on-site service call. When we do need one, a technician is dispatched quickly, and if a part is needed, it’s often waiting for him when he gets here.”