U.S. Printers Opt for Heidelberg Service Contracts

Heidelberg’s Technical Helpdesk “fix rate”, meaning the number of problems solved upon first contact over the phone, is around 70 percent, and is up to 90 percent for Prinect software. Heidelberg claims it is the only provider to offer remote solutions for all print shop areas from a single source. The phone support minimizes downtime, which can even be reduced further with regular Systemservice inspections.