To Boldly Go. . .
Hammer Packaging uses a culture of technology evolution and exploration to expand its market reach.
The company’s operating philosophy is “Listen, Learn, and Lead.” “We take listening to our customers very seriously,” notes Iovoli. “We conduct rigorous customer surveys each year to obtain clear feedback on what we do well and what we need to improve.”
This feedback is used to fuel the company’s ISO 9001:2000-certified quality systems “to drive continuous improvements back into our business,” he says. “All of this is prerequisite to accomplishing Jim’s vision of market leadership—as Jim reminds us often, ‘We lead. We don’t follow.’”
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