Service Up Front

Measure your results

Front-end cost decreases have helped Amgraph compete globally by increasing turnaround and controlling costs. “To stay competitive, it’s the only way,” Fontaine explains. “We are all buying from the same suppliers. If you can’t keep your internal costs in control, you can’t compete.” A critical component of the process is to constantly evaluate where you are and how you can improve. “Measure! If you can’t measure, you can’t improve,” asserts Fontaine. “Value-stream map your processes. Identify your non-value-added steps and work to remove or reduce them. Then do it again—it’s amazing what you’ll be able to improve the next time around.”