Service Up Front

Amgraph prints on paper, foils, and films using water-based and EB inks. The company uses seven presses (with a new one on the way during 2008), one extruder, and multiple finishing machines, which help meet customers’ custom finishing needs.

Amgraph’s first priority is its customers. According to Fontaine, “We are nimble and proactive. This is how we hold on to our customers and attract new ones,” she says. “Everyone out there has a product. We are different because of the level of service we provide, and as everyone knows, it’s all about the service.” In Amgraph’s case, its customers appreciate its level of service enough to pay for that value. Amgraph delivers this value via relationships with its suppliers. “Our customers are willing to pay for that because we truly deliver it,” Fontaine continues. “We are very innovative, and partner with our suppliers who we value like our customers. We rely on our suppliers to ensure we deliver materials of the highest quality that meet or exceed [customers’] expectations.”