Muscling Forward

"A job-shop on steroids"—that's Bema Incorporated President Glen Galloway's catch-phrase for the 51-year-old, Elmhurst, Ill.-based film printing/converting firm he has owned since 1999. When Galloway took Bema's helm, he set out to bring this catch-phrase to fruition by elevating the firm's long-time job-shop operations philosophy, instituted by founder Sam Shaw, to a super-sized level of implementation. His plan to achieve was characterized by a more targeted focus on continual customer service improvement and, most recently, four consecutive years of significant technology and infrastructure investments.