Lean and Customer Focused

"We've been training our associates and implementing lean practices for 10 years," recounts John Wilbur, Admiral vice president. "It has spread throughout our culture. People want to do better. It can be little things like, 'If I had my tools here instead of there, I could be more efficient.' And those are changes we can make. Success with lean is in many ways a large number of small, incremental changes that in totality make a very big difference that ultimately impacts the bottom line."