Lean and Customer Focused

"The people actually doing the work are the best ones to say how it can be done better," says Frank. "We give the equipment operators and other associates the tools, so changes come from bottom up, not top down. Do that, and you see huge improvements in the way things are done. Such as how big chunks of time—like being down or waiting for something—are being eliminated. Our associates take great pride in being able to accomplish something."