1998 TLMI Converters of the Year

James and his wife Phyllis semi-retired to Scottsdale, AZ, and the brothers continued to run the business with their father's guidance. In 1990, sister Susie Buckley joined Custom's sales force, throwing a fresh sibling dynamic into the day-to-day workings of the company. Again, family frictions arose, but a little trial and error quieted these conflicts as well.